Terms and Conditions
Last Updated September 23rd, 2024
Introduction
These Terms shall govern your access to, and use of the services provided by WagesFinance which include all pages within our website, mobile applications and other products and services (collectively referred to as the “Services”). By clicking to accept this Agreement, you agree to be bound by this Agreement, consent to electronic communications and agree to our Privacy and Cookie Policy in full and without limitation or qualification.
These Terms also highlight certain risks on using our services and you must consider such risks carefully as you will be bound by the provision of this Agreement through your use of our services. We therefore oblige you to thoroughly read these Terms carefully before agreeing to be bound by them. You must not use any of the Services if you have any objection to any of these Terms.
WagesFinance reserves the right, at its sole discretion, to amend these Terms and Conditions, at any time. It is therefore your continuous responsibility to review these Terms and Conditions periodically for any changes. Your continued use of the Site following the posting of changes will mean that you unconditionally accept and agree to the changes. As long as you comply with these Terms and Conditions, WagesFinance grants you a personal, non-exclusive, non-transferable, limited privilege to use the Services provided The headings contained in this document are for reference purposes only.
2.0. Parties to this Agreement
This Agreement is a contract between you (“You”, “Your”) and WagesFinance (“WagesFinance ”, “We”, “Us”, “Our”) (each individually a “Party”, and collectively the “Parties”). We are a technology company that connects individuals and businesses within communities, while driving financial inclusion and promoting a cashless society. Our registered office is at No 14, Ayaniyi street Oluyole Along Akala express Ibadan, Oyo state.. This Agreement governs Your non-transferable (unless with our prior written consent) use of the WagesFinance Mobile App, WagesFinance website, and any features and products that WagesFinance may make available to You through the WagesFinance application or website (collectively, our “Services”).
3.0. Eligibility
By signing on to use our Services, you are warranting that you are not a person barred from receiving services under the laws of the Federal Republic of Nigeria. If you are accepting these Terms and using the Services on behalf of a business or organization, you represent and warrant that you are authorized to do so.
Our Services are available only to people aged 18 or over. Individuals under the age of 18, may utilize the service only with the involvement of a parent or legal guardian, under such person’s account and subject to these Terms. The User must have the contractual capacity to enter a binding contract with us and must not be barred from doing so under any applicable laws. You also warrant that any registration information that you submit to us is true, accurate and complete. You shall indemnify us against any losses we incur in connection with your breach of this section.
4.0. Account Opening
You can register or open an account with us via the WagesFinance mobile application on your smart device, provided you are at least 15 Yearsold and a Nigerian citizen. You must register an account with valid information. To benefit from and use WagesFinance services, you must:
- (a) Provide a valid mobile phone number and BVN;
- (b) Agree to the creation of an account associated with that number;
- (c) Accept the terms and conditions contained herein;
- (d) Submit any additional information requested during registration.
You agree to provide true, accurate, and complete information about yourself as prompted during the account registration process. Upon registration, you will receive a generic Personal Identification Number (PIN) as a vendor as a user you will be prompted to create an Pin and will be prompted to change or create a unique PIN to secure your account. You are responsible for keeping your PIN secure. Your personal information is highly protected. Our services will be available to you only after you comply with our KYC (Know Your Customer) process and your identification has been verified
5.0. Onboarding Requirements (KYC)
To meet our Know Your Customer (“KYC”) and Anti-Money Laundering (“AML”) obligations, we may require you to provide any or all the following:
(a) Your full name (as it appears on your government issued ID) (b) Your date of birth, your Bank Verification Number (“BVN”);
(c) Your current residential address; your picture (c) Your current residential address; your picture
(d) Copy of a valid Government issued ID (national ID, international passport, permanent voter’s card or driver’s license); a copy of recent utility bill, dated within three months of our request, which carries your name and address;
(e) Any other information or document as we may require for our internal risk assessment.
You warrant that all information and documentation provided to us are true, correct, and accurate.
You hereby authorize WagesFinance to verify information provided by you against the information held by any third party (including official databases) such as, NIBBS, Government Identity Databases (NIMC etc.) any other information bank available to Us. We reserve the right to request for further information from you pertaining to your use of the Services at any time. Failure to provide such information within the time required may result in Us declining to accept your application for an Account or access to our Services.
The table below outlines the customer tier classification and applicable transaction limits WagesFinance adopts based on KYC levels. You are not authorized to withdraw, transfer or make any payments that together exceed any of the per transaction or daily limits defined for your category. Should you attempt to exceed any applicable limits, your transactions will be declined.
6.0 Transacting on your Account
Upon creating your account, a Bank Account Number will be assigned to you. This number will be needed for funding your account by yourself and third parties..
You can transfer funds to other accounts on the WagesFinance Mobile App and to any bank account within Nigeria.
Transfers or payments may not be processed if:
- Your instructions are unclear.
- We suspect criminal, fraudulent, or illegal activity.
- The transaction exceeds account limits.
- Your account is dormant.
- Insufficient funds are in your account.
- Regulations or laws prohibit or restrict it.
You may need to set a password/PIN for transactions. When you confirm a transaction with your password, it is considered authorized. You are responsible for maintaining the confidentiality of your PIN and login details and preventing their fraudulent use.
7.0 Notifications.
By opening an account with us, you consent to receiving SMS, email, and push notifications. These are for your personal use only, and we are not liable for any loss or damage due to unauthorized access. Additionally, you agree to opt out of mandatory SMS alerts from the CBN in favor of push notifications. You also agree to indemnify WagesFinance against any losses, damages, claims, or expenses, including legal fees, arising from these notifications.
8.0 Prohibited Transactions
WagesFinance does not engage in or facilitate payments for cryptocurrency transactions. You confirm that you will not use your WagesFinance account to deal in, trade, transact, or receive payments related to virtual currencies.
We reserve the right to terminate your use of our Services or any related mobile application for violating any of our prohibited uses or for actions we consider unlawful or unethical.
9. Anti-Fraud
You agree that if your account funds are flagged or suspected of being fraudulent, WagesFinance may suspend your account and retain the funds pending investigation. You consent to account restrictions and reporting to law enforcement agencies, including the EFCC, NFIU, and Nigerian Police Force, if fraudulent activity is detected. You also agree to reporting to NIBSS and the CBN's Watchlist Database if fraudulent activity is associated with your account.
10. Disclaimer
We strive to keep WagesFinance available, bug-free, and safe, but you use it at your own risk.
Our Platform and Services are provided "as is" without any express, implied, or statutory warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. WagesFinance makes no warranty that our Platform and Services will meet your requirements or that they will be uninterrupted, timely, secure, or error-free. No advice or information obtained by you from WagesFinance or its affiliates shall create any warranty. We do not guarantee the quality, accuracy, timeliness, truthfulness, completeness, or reliability of the Platform or Services
11. Marketing and Promotion
We may use your personal information to inform you about new products and services that may interest you. By opening an account with us, you consent to receiving updates about WagesFinance products and services. You can unsubscribe from our newsletter using the link provided.
12. Anti-Corruption
Each Party shall comply with all applicable anti-bribery and corruption Laws in Nigeria (including the Economic and Financial Crime Commission’s Act).
13. Indemnity
You agree to defend, indemnify, and hold WagesFinance, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.
14.0. Applicable Law
These Terms & Conditions shall be interpreted and governed by the current laws in the Federal Republic of Nigeria.
15. Contact Us
If you have any questions about your relationship with WagesFinance , you can contact us via email via mail at info@WagesFinance.tech Work in progress Privacy policy. We’re WagesFinance (‘we’, ‘our’, ‘us’) and operate under the name WagesFinance. We’re registered with the Corporate Affairs Commission with the number 7459498 This policy describes what information we collect about you, how we collect and use the information you share with us, and with whom we share that information. You don’t have to share any information with us, but to use our services, we’ll need some information from you. This policy also contains information about when we share your personal information with third parties (such as our service providers and credit bureaus).
What information do we collect?
Information you give us on WagesFinance Applications
We collect and use any information you supply when you interact with any of our touch points. When you open an account with us, you share details like your names, Bank Verification Number (BVN), identification documents, address and pictures. By using our card or any WagesFinance Application to transact, you also share details of your transactions with us. Additionally, we may request explicit permission to see other information like your address book, location, photos and data from your phone camera. Other details we collect and what we do with them include;
Details you give when you sign up for a WagesFinance account, like your BVN, names, date of birth, gender, phone number, residential address, and email address are in fulfillment of regulatory requirements.
True Depth API Usage
We use the True Depth API within the camera module to record a video of the user for a liveness check during our Know Your Customer (KYC) process. This process is required to meet account opening regulations.
The WagesFinance app collects the camera intrinsic matrix, facial expressions, orientation and location of the user's head, and the position of the camera to verify that the user is recording the video live.
The video is shared with a third party service solely to verify the user's identity, after which it is deleted as required under applicable laws and regulations.
The third party service is obligated to protect the user's data in accordance with data protection laws and is not allowed to use this data for any form of marketing or venture outside its agreement with us.
The user can opt out of the video capture process at any time.
Information you give us when you contact us through other channels If you contact us via other means than the in-app chat, we collect the following information so we can answer your questions or take action.
The phone number you’re calling from and information you give us during the call The email address you use and the contents of your email (and any attachments) sent to us.
Public details from your social media profile (like Facebook, Instagram or Twitter) if you reach out to us via these platforms, and the contents of your messages or posts to us. Information we collect when you use WagesFinance channels The mobile network operator and the operating system that you use, Your IP addresses and device ID Your phone contacts so you can make airtime purchases or pay contacts on WagesFinance Information we get from third parties
As part of our Know Your Customer (KYC) process, we run checks on the identity information you supply during signup. We will try to verify the authenticity and validity of the identification document that you have provided, either directly from the issuing authorities or through authorized service providers. Also, when you request for credit or lending related products and services, we run further checks with the licensed credit bureaus for eligibility checks in line with regulations.
How do we use your information?
The Nigerian Data Protection Regulations 2019 (NDPR) requires that we have a lawful basis for processing your personal information. At least one of the following lawful basis must apply before we process your personal information: contractual or legal obligations, legitimate interest of the data controller, public interest, vital interest of the data subject or consent.
Contractual Obligation
We collect certain data from you to fulfill the contract we have with you, or to enter into a contract with you. We use this data to:
Give you the services we agreed to in line with our terms and conditions.
Send you messages about your account and other services you use if you get in touch, or we need to tell you about something..
Exercise our rights under contracts we’ve entered into with you, like managing, collecting and recovering money you owe us.
Investigate and resolve complaints and other issues. Legal Duty We have to ensure we aren’t breaking any laws by banking you by preventing illegal activities like money laundering, terrorism financing and fraud. To do this, we need your data to; Confirm your identity when you sign up or get in touch.
Prevent illegal activities like money laundering, tax evasion and fraud.
Keep records of information we hold about you in line with legal requirements.
Adhere to banking laws and regulations (these mean we sometimes need to share customer details with regulators, tax authorities, law enforcement or other third parties).
Legitimate Interest of the data controller
In some instances, we need to use the data you supply us for our legitimate interests. This means we’re using your data in a way that you might expect us to, for a reason which is in your interest and doesn't override your privacy, interests or fundamental rights and freedoms.
Consent For certain information, we’ll ask for your consent. We’ll ask for your consent to:
Market and communicate our products and services. You can always unsubscribe from receiving these if you want to;
Help protect you against fraud by tracking the location of your phone if you’ve authorized it; View your contact list for airtime purchases.
Who do we share your information with?
In some instances, we will share the information provided with some third parties that we do business with, like card producers and credit bureaus, or with law enforcement agencies when required. Sharing of confidential customer information with these related third parties would be done in a secure manner.
How long do we keep your data?
We keep your information as long as you are a WagesFinance customer and for any additional period as required under applicable law or regulations. These retention requirements supersede any right to erasure requests under applicable data protection laws. We cannot therefore erase your data in relation to your WagesFinance Account until after this time period, however we can assure you that your data will be held safely and securely whilst under our supervision.
When do we delete your data?
We are basically storing and processing your personal data only as long as it is necessary to perform our obligations under the agreement with you or as long as the law requires us to store it. That means, if the data is not required anymore for statutory or contractual obligations, your data will be deleted. If you choose to delete your WagesFinance account, we will delete any data you have previously given us, including the video of your face uploaded during the liveness check. However this is subject to the retention regulations that apply to such data as stipulated by the regulators.
How to make a complaint
At WagesFinance , we’re extremely committed to respecting and protecting your personal information. If you have any worries, reservations or complaints about your personal information, please contact our Data Protection Officer by:
Sending a message via the app Emailing us at Info@WagesFinance.tech Changes to this document This document will be reviewed on a yearly basis, or more frequently if occasioned by changes or amendment to applicable data protection regulations.